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Using the ‘elements of a proposal’ guidelines, submit an Operations Consulting Proposal based on your observation of an existing organization.

Your focus should be on ‘Waiting Line’ issues.

Activities: Visit an organization of your choice. Observe a part of their operations that has a ‘waiting line’ issues. ( I can do this part and

go to a store, gather some information and provide that info to you, or we can just make up some numbers) Collect all the information that you

deem necessary to describe the operation, the problem [For example, go to a store/supermarket with multiple checkout lines and observe them for

one hour. For one of the regular (not “express”) lines, record the arrival rate and the service times. Also, across all of the lines, make note

of any reneging, balking, or line jumping that you observe.] Then write a proposal that:
Write a short report about what you have seen.
Qualitatively, how the problem manifested during your observation [for the example of supermarket checkout, how did these lines behave? How long

did the lines grow? Did any customers seem dissatisfied with the length of their respective wait? Did the store seem to have enough servers

available for this time of day? ]
Propose an improvement project, based on waiting line model, to solve the store’s problem
Discuss about the potential solutions for this probem, make sure that you provide the supporting calculations.
DO NOT include references/appendices.
Please let me know if any more info is needed.

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Stage Two: Situation Analysis
Competitors
SWOT Analysis

Stage Three: Sales Force of the organization

Stage Four: Sales Channels and Customer Relationship (CRM)

Stage Five: Conclusion and Findings

Project Outline

1. Cover Page

2. Executive Summary

3. Table of Contents

4. Introduction

5. Situation Analysis
Company and Country Overview
Talk about culture, politics, the economic and business environment of the country. And about the competetors within the industry you are

targeting.

6. SWOT analysis (Strengths, Weaknesses, Opportunities, Threats).

7. Sales Force of the Organization.
To complete this stage in proper way, you need to meet the company Sales manager. The meeting and the interviews questions raised within this

meeting (interview) should attached and summarized in this section.

8. Sales Channels and Customer Relationship (CRM).

9. Conclusion and Findings.
In this section your research and project findings must be stated clearly and discussed along with your comments based on your knowledge that

acquired during this course.

10. References
11. Appendix

Reference Style:
Be sure to cite all sources used in compiling information, whether paraphrasing or directly quoting those sources. If you are using direct

quotes, include page numbers in the citation. Examples of bibliographic references:

For Journal Papers:
Sitkin, S. B., & Weingart, L. R. (1995). Determinants of risky decision-making behavior: A test of the mediating role of risk perceptions and

propensity. Academy of Management Journal, 1573-1592.

For Websites:
World Trade Organization (2012). Statistics database, International Trade and Tariffs Data. Retrieved July 31, 2012, from
http://www.wto.org/english/res_e/statis_e/statis_e.htm

For Books:
Carson, D., Gilmore, D., Perry, C., & Gronhaug, K. (2001). Qualitative Marketing Research. Great Britain: Sage

The situation analysis should include: the geographic location of the country; a brief history; the economic situation, currency and current

exchange rate and living conditions; cultural background such as demographics, language(s), major religions, consumer lifestyles, food and dress,

business etiquette and important norms and traditions; political system; legal system; involvement in multinational market groups, barriers or

encouragements to trade.

Outline:

1. Introduce group members
2. Product/company; rationale for selection of this product
3. Situation analysis highlights (confine this to key issues and trends)
4. SWOT analysis
5. Sales Force of the selected Organization.
6. Sales Channels and Customer Relationship (CRM)
7. What was the most difficult information to find?
8. What was the most unusual information source used?
9. Findings
10. Conclusion
11. Questions and Answers

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Developing Programs for the Adult Learner

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1.Select the link for the top 100 speeches.
2.Select and listen to 2 speeches (please do not use Martin Luther King and please do use one of McArthur’s Speech.
3.While listening, critique the speeches using the following guidelines;

Speech #1

1.How did the speaker gain the audience?s attention?
2.Explain the topic and purpose of the speech.
3.Describe any facts or explanations given to support the speaker?s argument or topic of discussion.
4.Evaluate the speaker?s delivery. Explain how the speaker used their voice to show enthusiasm, or to emphasize information while speaking.
5.Discuss how the speaker transitioned to the conclusion.
6.Identify where you feel the speaker did well.
7.Express any improvements the speaker could have made.

Speech #2

1.How did the speaker gain the audience?s attention?
2.Explain the topic and purpose of the speech.
3.Describe any facts or explanations given to support the speaker?s argument or topic of discussion.
4.Evaluate the speaker?s delivery. Explain how the speaker used their voice to show enthusiasm, or to emphasize information while speaking.
5.Discuss how the speaker transitioned to the conclusion.
6.Identify where you feel the speaker did well.
7.Express any improvements the speaker could have made

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Wayne Schuller managed a warehouse in Minnetonka, Minnesota. His major concern was the number of work-
ers to assign to his single unloading dock.After he began contracting with motor carriers for deliveries, he found that they were assessing him

stiff penalties if their trucks had to wait to be unloaded. Wayne started adding larger crews at the unloading dock, but often they seemed idle

because there were no trucks to unload. Wayne recalled from college that queueing theory might be applicable to such a problem.
The theory of queueing is an analysis of the probabilities associated with waiting in line, assuming that
orders,customers,and so on arrive in some pattern (often a random pattern) to stand in line.A common situation is that on the average a facility

may have excess capacity, but often it is more than full, with a backlog of work to be done. Often, this backlog has costs associated with it,

including penalties to be paid or customers who walk away rather than wait. If a firm expands its capacity to reduce waiting times, then its

costs go up and must be paid even when the facility is idle.Queueing theory is used to find the best level of capacity, the one that minimises

the costs of providing a service and the costs of those
waiting to use the service.
After some further research specific to his firm, Wayne determined the following facts:
1. Trucks arrive randomly at the average rate of four
per hour, with a deviation of plus or minus one.
2. A team of two warehouse workers can unload
trucks at the rate of five per hour, or one every 12
minutes.
3. A team of three warehouse workers can unload
trucks at the rate of eight per hour, or one every
7.5 minutes.
4. A team of four warehouse workers can unload trucks
at the rate of 10 per hour,or one every 6 minutes.
5. A team of five warehouse workers can unload
trucks at the rate of 11 per hour, or one every 4.45
minutes.
6. The unloading times given in the preceding items
(1?5) are average figures.
7. Each warehouse worker receives $14 per hour,
must be paid for an entire shift, and?because of
union work rules?cannot be assigned to other
tasks within the warehouse.
8. Because of its contract with the carriers, the
Minnetonka warehouse must pay the motor carriers that own idle trucks at the rate of $60 per hour
while the trucks stand idle,waiting to be unloaded.
Use a software package that enables you to perform queueing operations.Note that the variable defined
as number of servers (# servers) denotes number of teams of workers and accompanying equipment working
as a complete server.In the situation described,the number of teams or servers is always 1, although the number
varies in terms of costs and output.

Instruction:
Reference Case 10-1, Minnetonka Warehouse. The research question is described
in the item 4 below.
Write a 3 to 5 Page paper (1000 to 1500 words) in APA format.
Below is a recommended outline.

2. Cover Page (See APA Sample paper)

3. Introduction
a. A thesis statement
b. Purpose of paper
c. Overview of paper

4. Body
a. For each of the four work team sizes, calculate the expected number of trucks waiting in
the queue to be unloaded.
b. For each of the four work team sizes, calculate the expected time in queue-that is, the
expected time that a truck has to wait in line to be unloaded.
c. For each of the four work team sizes, what is the probability that a truck cannot be
unloaded immediately?
d. Wayne is also considering rental of a forklift to use in truck unloading. A team of only
two would be needed, but the hourly cost would be $38 per hour, $28 for the workers
and $10 for the forklift. The two workers could unload a truck in 5 minutes. Should
Wayne rent the forklift?

5. Conclusion ? Summary of main points
a. Lessons Learned and Recommendations

6. References ? List the references you cited in the text of your paper according to APA format.
(Note: Do not include references that are not cited in the text of your paper)

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EHS training in the work place – Assessment event documentation

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The course textbook states that Management Leadership and Employee Participation is the most important section of ANSI/AIHA Z10 (p.17). Review the descriptions of the other sections of the standard in Chapter 1, and provide your opinion as to which section would be the second most important. Support your discussion with examples from personal experience and/or additional research.

Your response must be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

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I want you to write about the propaganda used in world war 2 to increase recruitment in the allied armies and the axis armies I want you to write about the forms of propaganda used to recruit people into the armies only in world war two but i want you to write about the posters used for example the posters the united stated used about uncle sam and how the germans as well used posters and any other form of propaganda used and i want you to compare and contrast the ways the allied used propaganda to recruit people and the ways the axis armies used propaganda too recruit only in world war 2 and compare and contrast between the two but relate it to communication and media because my class is communication and she wants me to talk about media and the propaganda and how it is a form of media. I want at least 5 academic sources like from ebsco or any other academic source and 3 sources from anywhere besides Wikipedia. If you don’t understand please contact me through the message board but do not write anything if you do not understand what I want I am here to help

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The learning and applications of Linkedln, Twitter and blogs and answer questions listed for each site.

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The focus of these papers is application, not research! The learning and applications of Linkedln, Twitter and blogs. Approximately 1.5 pages for Linkedln, 1.5 pages Twitter, 1.5 pages for blogging, and 1.5 pages for Youtube. What I will be looking for is a brief reaction to establishing your Linkedln Profile, your Twitter account, your investigation of blogging, and Utube. For each of the four sites answer the following questions. What are your generally reactions to the tool? What advantages do your see? What disadvantages to you see? How might an organization

use each tool to do business more effectively and efficiently? How might you choose to use each tool to build your personal brand? The focus of these papers is application, not research!

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